Shipping policy
We aim to get your order to you as quickly and smoothly as possible.
All orders are processed within 1–3 business days.
Orders placed on Sundays or holidays will be processed on the next business day.
Please refer to the information below for region-specific shipping fees and estimated delivery times, categorized by domestic and international destinations.
Changes to the shipping address cannot generally be accepted.
This is because shipping preparation begins shortly after an order is placed.
If you entered the wrong address, please check the shipping carrier and tracking number listed in your order confirmation email, and contact the carrier directly to request a delivery address change.
Domestic Shipping (Japan)
Domestic Shipping Fee
【Mainland】
FREE Shipping for all purchases over 10,000 yen（tax included）
（550 yen shipment fee for purchases below 10,000 yen）
【Okinawa and Hokkaido】
650 yen Shipping for all purchases over 10,000 yen（tax included）
（1,050 yen shipment fee for purchases below 10,000 yen）
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Domestic Shipping Delivery Time
【Mainland】1~4 days
【Okinawa and Hokkaido】5~7 days
※ For customers who selected the convenience store payment method; your purchase will be shipped after your deposit has been made.
※ There are no shipments on Sundays and Japanese holidays.
※ Please note that the scheduled delivery date for product delivery may vary by several days due to weather, traffic, or other conditions.
International Shipping
International Shipping Fee
DHL International Express Shipping
【United States of America】$30.00 USD
【Canada】$37.50 CAD
【South Korea】₩28,000 KRW
【Hong Kong】$175.00 HKD
【People's Republic of China】¥160.00 CNY
【Taiwan】NT$650.00 TWD
【Indonesia】IDR 360,000.00
【Malaysia】MYR 105.00
【Singapore】SGD 32.00
【Philippines】PHP 1,200.00
【Australia】A$39.50 AUD
【New Zealand】$40.00 NZD
【Netherlands】18.00 EURO
【Finland】25.00 EURO
Customs, Duties, and Taxes:
Memorist, Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
International Shipping Delivery Time
3~14 days
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
※ There are no shipments on Sundays and Japanese holidays.
※ The delivery date will vary depending on the country. Delivery to some remote areas may take longer than ordinary delivery.
※ Please note that the scheduled delivery date for product delivery may vary by several days due to weather, traffic, or other conditions.
Pre-order Products
Shipping schedules for pre-order products vary depending on the product.
Please refer to each product page for specifications.
※ If your order includes both a pre-order item and an in-stock item, all products will be shipped together once the pre-order item is ready. We do not ship items separately.
Download Products
Once your payment is confirmed, you will immediately have access to the download product, via the following:
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A download link on the checkout confirmation page
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A download email sent to the address you provided at checkout
(Check your spam/junk folder just in case.)
If you created an account at checkout, you can also find your file anytime by logging in to your account under "My Orders."
If your download email hasn't arrived within a few minutes, please:
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Double-check your email address used at checkout.
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Look in your spam or promotions folder.
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Still no luck? Contact us at info@memorist.co.jp — we’re happy to help!